The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

applying correct procedures for selecting, fitting, using and maintaining protective equipment including body armour

demonstrating safe handling skills for use and maintenance of firearms

demonstrating effective empty hand techniques for firearms retention

identifying current and potential risk factors and their impact on the security risk situation

maintaining firearms licensing requirements

providing warnings and clear directions to subject using communication which engages minority groups

maintaining consistent accuracy when discharging firearm and reacting in a timely manner in the application and termination of force

evaluating and selecting response options within specified legal and strategic limits.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

This section describes the skills and knowledge and their level required for this unit.

Required skills

apply first aid

apply problem solving strategies

calculate and estimate support requirements

communicate and negotiate using clear and concise language

communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities

determine response appropriate to incident situation

identify and comply with applicable legal and procedural requirements including 'use of force' guidelines

identify risk factors and assess degree of risk

interpret and follow instructions and procedures

maintain a firearm in a serviceable condition

minimise threat to self and to others by use of appropriate force options

observe and accurately record and report information

operate security and communications equipment

participate in review and debrief procedures

record, report and process information

review response strategies and make adjustments according to changing circumstances

use communication techniques to reduce the level of risk or conflict

use negotiation techniques to defuse and resolve conflict.

Required knowledge

applicable legislative and other legal provisions including provisions governing the use of force and the duty of care under criminal and civil law

applicable licensing requirements for the use of firearms

communication techniques, codes and signals

correct use of equipment including personal protective equipment

documentation, reporting and reviewing and debriefing processes

emergency and evacuation procedures and instructions

empty hand techniques for firearms retention

firearm safety procedures including maintenance and storage procedures

first aid procedures and their application

incident management and methods of restraint

legal provisions relating to powers of arrest and 'use of force' guidelines

negotiation techniques for managing conflict

observation and monitoring techniques

organisational policies and procedures related to the use of firearms and incident management

powers and procedures for effecting an arrest

principles of effective communication including interpersonal techniques

problem-solving methods and techniques

security incidents and appropriate responses.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

apprehension and powers of arrest

Australian standards and quality assurance requirements

counter-terrorism

crowd control and control of persons under the influence of intoxicating substances

force continuum, use of force guidelines

general 'duty of care' responsibilities

inspection of people and property, and search and seizure of goods

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

trespass and the removal of persons

Weapons Acts and regulations.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Firearmmay be:

revolver

semi-automatic pistol

shotgun.

Protective equipmentmay include:

body armour

bullet proof vest

fire proof clothing

gloves

head protection

hearing protection

masks

protective shields

safety glasses

slash proof gloves.

Pre-operational checksmay include:

checking log books and maintenance schedule

cleaning, priming, tightening, basic repairs and adjustments

identification and segregation of unsafe or faulty equipment for repair or replacement

observing and monitoring for correct operation

visual checks for wear and tear.

Assessmentmay involve an analysis of:

access to weapons

available resources and team backup

known information about people involved in the incident

known information about the circumstances of the incident

nature of the incident

observation of the environment and physical conditions

potential and triggers for escalation or defusing

range of response options available

safety of self and others.

Personal safetyneeds may include:

access to emergency services

access to specific security equipment

additional training

appropriate vehicle

clarification of own responsibility and competence

maintaining regular communication

personal protective equipment

provision of back-up support

working in a team.

Relevant personsmay include:

colleagues

emergency services personnel

medical personnel

specialist teams

supervisor.

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

control of tone of voice and body language

cultural awareness and sensitivity in use of language and communication

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing and receiving constructive feedback

providing sufficient time for questions and responses

reflection, summarising and paraphrasing

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Tactical positioningmay include:

ability to move between cover

access to cover or concealment

capacity to reload or unload with speed loaders or magazines

capacity to withdraw

safety of self and others

stances (eg standing, kneeling, prone).

Discharge:

must be in accordance with relevant state and territory regulatory or licensing requirements relating to accuracy and course of fire.

Commonfaultsmay include:

mechanical failure

misfiring

misuse

non-inspection of firearm prior to loading.

Documentationmay include:

activity logs

incident reports

request for assistance forms

vehicle and personnel movements

written and electronic reports.

Effects of stressmay include:

frustration

inability to concentrate

increasing aggression

over-talking

tiredness

uncoordinated movements.

Stress management techniquesmay include:

conscious use of personal recreational activities

counselling

formal debriefing processes

informal exploration of incidents with team members and supporters

review of practice and resources.